Kickstart your team's Voice of the Customer skills
Elevate your customers' experience
Customers are more than ever critical about what they buy and which supplier they prefer. Therefore, listening to their needs, desires and frustrations is increasingly crucial within any company. And let’s be honest: launching ad hoc surveys to listen to your customers is a great first step...
But Voice of the Customer is a lot more than that.
Let's get you started with:
gaining insight in main methodologies
setting key metrics to measure the ROI
developing a real #VoC culture
co-creating your first VoC actions
guidelines to set up a VoC framework
And that's not all. We will listen to the voice of our customers, so be prepared for a highly interactive and personalized program.
What you will get from this masterclass
Short maturity assessment to personalize your masterclass
Session 1: interactive workshop with applicable insights into the key concepts of VoC
Session 2: interactive workshop with focus on VoC culture, governance and ROI
Session 3: follow up session to guide your team to success
What will it cost you?
Type of masterclass
Early Bird*
Regular
Open masterclass
€900/person
€1100/person
In-company masterclass**
First 5 attendees Additional attendees
€1100/person €950/person
Prices excl. VAT CX Forum members can benefit from the early bird fee without limitations in time.
Practicalities
masterclass will be postponed, more information will follow.
