At Delaware, we have over 20 years experience and have obtained all 7 Microsoft solution partner (MSP) designations, we don’t just know how to keep the lights on, we empower your development teams and consultants to run and accelerate your business productivity.
When it comes to your support services, a one-size-fits-all approach just doesn’t cut it, which is why our dedicated specialists put your business at the heart of what we do, and tailor your service levels to meet your specific requirements.
As businesses needs change and software continues to innovate, through a process of continuous improvement we help you to stay relevant and fully maximise the potential of your investment.
We pride ourselves on our commitment to high quality delivery management, including:
• A direct channel to our expertise when you need it.
• Customised service you want levels, driven by your priorities.
• As much or as little interaction with us as and when you want.
What does great look like?
Monitoring Performance: We analyse the performance of your applications to detect and resolve issues before they arise.
Proactive Maintenance: At Delaware, we don’t wait for your ticket. Our proactive approach to maintenance includes regular updates and system optimisation.
Risk Management: Our specialists actively identify and mitigate risks that could impact the availability, security, or functionality of your applications.
Air-tight Automation: By leveraging the latest automation tools, we’re able to streamline routine tasks, using innovative workflows to free up teams to do what they do best.
We don’t just deliver to SLAs. We go a step further to provide you with Experience Level Agreements (XLAs). This means we do not just measure the process and completion of an objective of our services, but we also measure the outcomes and value of our services in order to provide you with a more wholesome experience, connecting goals and improvements of your business.
A partnership built to last
Our vision is to create a lifetime partnership of innovation and stability with you. We do this by providing:
Benefit from the best of both worlds – local proximity through on-site support that is integrated with the client support team, complemented by global resources for increased cost efficiency.
By applying our GLocal approach we make a real difference, offering tailor-made support based on our clients’ individual needs over time, providing a truly flexible, responsive service.
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