DHU_GDC

Our goal

The Global Delivery Center (GDC) was established to provide a unified, global delivery service to Delaware entities. The primary focus is on delivering high-quality services with optimal cost efficiency, leveraging the strengths of each market. The GDC operates hubs in China, the Philippines, Malaysia, Brazil, Hungary, India, and Morocco

Here at the Global Delivery Center Hungary, we provide a single, global and seamless delivery service to delaware entities at the highest quality with an optimal cost. Our mission is to deliver and maintain these services by ensuring to meet customer expectations, SLAs and KPIs set within contracts using Microsoft’s ecosystem.

How do we help?

How do we reach our goals? We have a team of highly qualified people in the Budapest office operating along the lines of the ITIL framework and are opening our new delaware hub in Debrecen, the heart of Eastern Hungary to further extend delaware’s GDC capabilities.

Our experts work hand in hand with project managers and consultants from abroad on European projects and once the implementation phase is done, support takes over under the aegis of AMS functions (Application Management Support).

We keep seeking for skilled consultants in an extensively digitalized world where such resources are scarce, always maintaining focus on our customers’ needs and strive for an effective co-operation between selling and hosting entities.

3 GDC offering models - essence

GDC Pool (default)

Team Extensions

Packed services

GDC capacity on demand

Selling entity’s requesting named resource as extension of its local team

The hosting entity is fully in charge of delivery of a subproject

Selling entities requesting resources for local project
PM is responsible to steer both local and GDC resource and is backed up by a GDC SPOC

A selling entity is fully responsible for a GDC resource:

Scheduling & utilization (incl. financial risk)
Recruitment involvement
Termination compensation (if needed)
Training (incl. related costs)

Hosting entity is fully responsible for:

Compensation and benefits
Performance process (considering the performance review from the SE)

The contract period is indefinite.
In case a selling entity wants to lay off a person, they need to bear the financial consequences. However, GDC can check to reassign the resource to the pool or another entity’s extended GDC team.

SOW, defining scope and budget
Small SOW volume, specific offerings
A GDC PM on this subproject is also booking time
No commercial risk on GDC’s side.
Proactive follow-up by GDC on actuals vs. budget (PMO)

Key Objectives of GDC:

Global Customer Support: Expanding reach in the enterprise market segment to ensure global support for customers.
Talent Acquisition: Providing access to exceptional talent, enhancing the overall quality and scalability of human resources across the group.
Selling Entity Advantages: Differentiating selling entities by offering a platform of high-quality services, reducing overall delivery costs for clients, and improving margins.
Internal Shared Services: Serving as an internal platform for the optimal delivery of shared services, including presales and support functions.
Strategic Initiatives: Generating strategic local initiatives to adapt and excel in a dynamic business environment

Dynamics 365 development and support
Microsoft integration services (Azure logic apps, Azure API management, Azure Event Grid, Azure Service Bus, BizTalk)
Azure Cloud and Infrastructure
Salesforce
SAP Automotive

Microsoft .NET
Microsoft Azure
Microsoft Dynamics 365
SAP
Salesforce
CMS
Digital Marketing

Adam Delneky

teszt szöveg

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